JC Beasley
9891d7e4d5
- Updated DREAMS.md and MEMORY.md with new entries - Added daily dreaming session corpus (2026-07-05 through 2026-07-18) - Added deep/light/REM dream analysis files for July 6-19 - Added Intune rollout outputs for KMCC client - Added Vault API integration scripts and documentation - Added container update playbook (update-containers.yml) - Added .gitignore for generated/noise files
153 lines
4.4 KiB
Markdown
153 lines
4.4 KiB
Markdown
# Kelly McNutt Consulting — Post-Enrollment Satisfaction Survey
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**Purpose:** Gather feedback from users after Intune device enrollment to identify issues, measure satisfaction, and improve the rollout process.
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**Timing:** Send Friday afternoon of enrollment week. Follow up Monday if no response.
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**Method:** Email with embedded form link (Microsoft Forms, Google Forms, or simple email reply)
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---
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## Survey Questions
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### Question 1 — Overall Experience
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**How would you rate your Intune enrollment experience?**
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- ⭐⭐⭐⭐⭐ Excellent — smooth and straightforward
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- ⭐⭐⭐⭐ Good — minor issues, easily resolved
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- ⭐⭐⭐ Fair — some confusion or delays
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- ⭐⭐ Poor — significant issues requiring help
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- ⭐ Very Poor — unable to complete without intervention
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---
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### Question 2 — Clarity of Instructions
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**The enrollment instructions provided were:**
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- ○ Very clear — I knew exactly what to do
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- ○ Mostly clear — one or two steps needed clarification
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- ○ Somewhat unclear — I needed to ask for help
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- ○ Unclear — I could not complete without assistance
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---
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### Question 3 — Time to Complete
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**How long did the enrollment process take from start to finish?**
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- ○ Less than 10 minutes
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- ○ 10–20 minutes
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- ○ 20–30 minutes
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- ○ 30–45 minutes
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- ○ More than 45 minutes
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- ○ I was unable to complete
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---
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### Question 4 — Issues Encountered *(Optional)*
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**Did you experience any issues during enrollment?** *(Select all that apply)*
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- [ ] No issues — enrollment went smoothly
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- [ ] Could not locate enrollment link or instructions
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- [ ] Error message during device setup
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- [ ] Required apps did not install correctly
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- [ ] Device compliance/policy confusion
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- [ ] Password/Authentication problems
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- [ ] Performance or connectivity issues
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- [ ] Other: _________________________
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---
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### Question 5 — Open Feedback *(Optional)*
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**Any additional feedback or suggestions to improve the enrollment process?**
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```
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[Free text field — 500 character limit]
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```
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---
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## Survey Administration
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### For Each Weekly Batch:
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| Day | Action | Owner |
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|-----|--------|-------|
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| **Monday** | Confirm batch list, prepare survey links | Beawit Consulting |
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| **Friday 2:00 PM** | Send survey to that week's users | Beawit Consulting |
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| **Following Monday 9:00 AM** | Send reminder to non-responders | Beawit Consulting |
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| **Following Wednesday** | Compile results, flag issues | Beawit Consulting |
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| **Following Friday** | Report summary to Kelly McNutt Consulting | Beawit Consulting |
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### Response Tracking:
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| Week | Users Sent | Responses | Response Rate | Avg Rating | Issues Flagged |
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|------|-----------|-----------|---------------|------------|----------------|
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| Week 1 (Jul 21) | 7 | — | — | — | — |
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| Week 2 (Jul 28) | 5 | — | — | — | — |
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| Week 3 (Aug 4) | 5 | — | — | — | — |
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| ... | ... | ... | ... | ... | ... |
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---
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## Escalation Thresholds
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**Immediate follow-up required if:**
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- Any user selects "Very Poor" overall experience
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- Any user reports "Unable to complete" enrollment
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- Multiple users in same week report same issue (indicates systemic problem)
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- Response rate below 60% for a batch (may indicate delivery issues)
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---
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## Survey Email Template
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**Subject:** Quick Feedback — Your Intune Enrollment This Week
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```
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Hi [Name],
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You completed Intune device enrollment this week. We would appreciate 2 minutes of your time to share feedback on the experience.
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Your input helps us improve the process for future users.
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[Survey Link]
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Thank you,
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Beawit Consulting — IT Support
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Kelly McNutt Consulting
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```
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---
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## Data Usage
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- Responses are confidential and used only for process improvement
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- Individual responses are shared only with IT support for troubleshooting
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- Aggregated results are reported to Kelly McNutt Consulting leadership weekly
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- Survey data is retained for 90 days post-rollout completion
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---
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## Rollout Completion Survey
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Sent to **all users** in Week 11 (or after final batch completes):
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**Subject:** Intune Rollout — Final Feedback
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**Questions:**
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1. Overall satisfaction with the entire Intune rollout process
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2. Were you adequately informed about timing and expectations?
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3. Has Intune improved your work experience? (Yes/No/Unsure)
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4. What could be improved for future IT rollouts?
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5. Any unresolved issues or concerns?
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---
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*Survey created: July 16, 2026*
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*First deployment: July 25, 2026 (Week 1 follow-up)*
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