openclaw-workspace-2026/outputs/beawit_intune_post_enrollment_survey.md

Kelly McNutt Consulting — Post-Enrollment Satisfaction Survey

Purpose: Gather feedback from users after Intune device enrollment to identify issues, measure satisfaction, and improve the rollout process.

Timing: Send Friday afternoon of enrollment week. Follow up Monday if no response.

Method: Email with embedded form link (Microsoft Forms, Google Forms, or simple email reply)

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Survey Questions

Question 1 — Overall Experience

How would you rate your Intune enrollment experience?

• ⭐⭐⭐⭐⭐ Excellent — smooth and straightforward
• ⭐⭐⭐⭐ Good — minor issues, easily resolved
• ⭐⭐⭐ Fair — some confusion or delays
• ⭐⭐ Poor — significant issues requiring help
• ⭐ Very Poor — unable to complete without intervention

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Question 2 — Clarity of Instructions

The enrollment instructions provided were:

• ○ Very clear — I knew exactly what to do
• ○ Mostly clear — one or two steps needed clarification
• ○ Somewhat unclear — I needed to ask for help
• ○ Unclear — I could not complete without assistance

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Question 3 — Time to Complete

How long did the enrollment process take from start to finish?

• ○ Less than 10 minutes
• ○ 10–20 minutes
• ○ 20–30 minutes
• ○ 30–45 minutes
• ○ More than 45 minutes
• ○ I was unable to complete

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Question 4 — Issues Encountered (Optional)

Did you experience any issues during enrollment? (Select all that apply)

• No issues — enrollment went smoothly
• Could not locate enrollment link or instructions
• Error message during device setup
• Required apps did not install correctly
• Device compliance/policy confusion
• Password/Authentication problems
• Performance or connectivity issues
• Other: _________________________

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Question 5 — Open Feedback (Optional)

Any additional feedback or suggestions to improve the enrollment process?

[Free text field — 500 character limit]

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Survey Administration

For Each Weekly Batch:

Day	Action	Owner
Monday	Confirm batch list, prepare survey links	Beawit Consulting
Friday 2:00 PM	Send survey to that week's users	Beawit Consulting
Following Monday 9:00 AM	Send reminder to non-responders	Beawit Consulting
Following Wednesday	Compile results, flag issues	Beawit Consulting
Following Friday	Report summary to Kelly McNutt Consulting	Beawit Consulting

Response Tracking:

Week	Users Sent	Responses	Response Rate	Avg Rating	Issues Flagged
Week 1 (Jul 21)	7	—	—	—	—
Week 2 (Jul 28)	5	—	—	—	—
Week 3 (Aug 4)	5	—	—	—	—
...	...	...	...	...	...

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Escalation Thresholds

Immediate follow-up required if:

• Any user selects "Very Poor" overall experience
• Any user reports "Unable to complete" enrollment
• Multiple users in same week report same issue (indicates systemic problem)
• Response rate below 60% for a batch (may indicate delivery issues)

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Survey Email Template

Subject: Quick Feedback — Your Intune Enrollment This Week

Hi [Name],

You completed Intune device enrollment this week. We would appreciate 2 minutes of your time to share feedback on the experience.

Your input helps us improve the process for future users.

[Survey Link]

Thank you,
Beawit Consulting — IT Support
Kelly McNutt Consulting

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Data Usage

• Responses are confidential and used only for process improvement
• Individual responses are shared only with IT support for troubleshooting
• Aggregated results are reported to Kelly McNutt Consulting leadership weekly
• Survey data is retained for 90 days post-rollout completion

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Rollout Completion Survey

Sent to all users in Week 11 (or after final batch completes):

Subject: Intune Rollout — Final Feedback

Questions:

1. Overall satisfaction with the entire Intune rollout process
2. Were you adequately informed about timing and expectations?
3. Has Intune improved your work experience? (Yes/No/Unsure)
4. What could be improved for future IT rollouts?
5. Any unresolved issues or concerns?

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Survey created: July 16, 2026
First deployment: July 25, 2026 (Week 1 follow-up)