# Kelly McNutt Consulting — Post-Enrollment Satisfaction Survey

**Purpose:** Gather feedback from users after Intune device enrollment to identify issues, measure satisfaction, and improve the rollout process.

**Timing:** Send Friday afternoon of enrollment week. Follow up Monday if no response.

**Method:** Email with embedded form link (Microsoft Forms, Google Forms, or simple email reply)

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## Survey Questions

### Question 1 — Overall Experience

**How would you rate your Intune enrollment experience?**

- ⭐⭐⭐⭐⭐ Excellent — smooth and straightforward
- ⭐⭐⭐⭐ Good — minor issues, easily resolved
- ⭐⭐⭐ Fair — some confusion or delays
- ⭐⭐ Poor — significant issues requiring help
- ⭐ Very Poor — unable to complete without intervention

---

### Question 2 — Clarity of Instructions

**The enrollment instructions provided were:**

- ○ Very clear — I knew exactly what to do
- ○ Mostly clear — one or two steps needed clarification
- ○ Somewhat unclear — I needed to ask for help
- ○ Unclear — I could not complete without assistance

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### Question 3 — Time to Complete

**How long did the enrollment process take from start to finish?**

- ○ Less than 10 minutes
- ○ 10–20 minutes
- ○ 20–30 minutes
- ○ 30–45 minutes
- ○ More than 45 minutes
- ○ I was unable to complete

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### Question 4 — Issues Encountered *(Optional)*

**Did you experience any issues during enrollment?** *(Select all that apply)*

- [ ] No issues — enrollment went smoothly
- [ ] Could not locate enrollment link or instructions
- [ ] Error message during device setup
- [ ] Required apps did not install correctly
- [ ] Device compliance/policy confusion
- [ ] Password/Authentication problems
- [ ] Performance or connectivity issues
- [ ] Other: _________________________

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### Question 5 — Open Feedback *(Optional)*

**Any additional feedback or suggestions to improve the enrollment process?**

```
[Free text field — 500 character limit]
```

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## Survey Administration

### For Each Weekly Batch:

| Day | Action | Owner |
|-----|--------|-------|
| **Monday** | Confirm batch list, prepare survey links | Beawit Consulting |
| **Friday 2:00 PM** | Send survey to that week's users | Beawit Consulting |
| **Following Monday 9:00 AM** | Send reminder to non-responders | Beawit Consulting |
| **Following Wednesday** | Compile results, flag issues | Beawit Consulting |
| **Following Friday** | Report summary to Kelly McNutt Consulting | Beawit Consulting |

### Response Tracking:

| Week | Users Sent | Responses | Response Rate | Avg Rating | Issues Flagged |
|------|-----------|-----------|---------------|------------|----------------|
| Week 1 (Jul 21) | 7 | — | — | — | — |
| Week 2 (Jul 28) | 5 | — | — | — | — |
| Week 3 (Aug 4) | 5 | — | — | — | — |
| ... | ... | ... | ... | ... | ... |

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## Escalation Thresholds

**Immediate follow-up required if:**
- Any user selects "Very Poor" overall experience
- Any user reports "Unable to complete" enrollment
- Multiple users in same week report same issue (indicates systemic problem)
- Response rate below 60% for a batch (may indicate delivery issues)

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## Survey Email Template

**Subject:** Quick Feedback — Your Intune Enrollment This Week

```
Hi [Name],

You completed Intune device enrollment this week. We would appreciate 2 minutes of your time to share feedback on the experience.

Your input helps us improve the process for future users.

[Survey Link]

Thank you,
Beawit Consulting — IT Support
Kelly McNutt Consulting
```

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## Data Usage

- Responses are confidential and used only for process improvement
- Individual responses are shared only with IT support for troubleshooting
- Aggregated results are reported to Kelly McNutt Consulting leadership weekly
- Survey data is retained for 90 days post-rollout completion

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## Rollout Completion Survey

Sent to **all users** in Week 11 (or after final batch completes):

**Subject:** Intune Rollout — Final Feedback

**Questions:**
1. Overall satisfaction with the entire Intune rollout process
2. Were you adequately informed about timing and expectations?
3. Has Intune improved your work experience? (Yes/No/Unsure)
4. What could be improved for future IT rollouts?
5. Any unresolved issues or concerns?

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*Survey created: July 16, 2026*  
*First deployment: July 25, 2026 (Week 1 follow-up)*